IT Support for Financial Services

Tivarri provides specialist IT support for financial services firms, including hedge funds, asset managers, wealth managers and private equity businesses. We combine responsive technical assistance, proactive IT management and specialist expertise to help organisations maintain secure, reliable and resilient IT environments.

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Why Choose Tivarri?

When technology underpins critical financial operations, you need an IT partner that understands what is at stake. From maintaining access to essential systems to protecting sensitive information and minimising disruption, Tivarri delivers the technical expertise and responsive support financial services businesses need to operate with confidence. With over 15 years of experience supporting regulated industries, we understand the demands facing hedge funds, asset managers, wealth managers and private equity firms.

Our approach combines proactive IT management with responsive technical assistance and specialist expertise across cloud infrastructure, networking, cybersecurity and desktop environments.

Proven Performance. Trusted Expertise.

Beyond technical expertise, we recognise the importance of delivering consistent, dependable service. In 2025, 99% of the feedback we received from clients was positive, while our average response time for urgent support tickets was just 20 minutes and 38 seconds. These results reflect our commitment to providing responsive, reliable assistance when our clients need it most.

Our ISO 27001:2022 and Cyber Essentials certifications further demonstrate our commitment to recognised information security standards. Combined with our experience supporting regulated businesses, this gives our clients confidence in a trusted IT partner focused on maintaining reliable systems, minimising disruption and supporting their long-term business objectives.

Flexible IT Support For Financial Services

Financial services firms have different technology requirements and internal resources. Tivarri offers fully outsourced and co-managed IT support, allowing organisations to choose an arrangement suited to their operations.

Fully Outsourced IT Support

For organisations without an internal IT department, Tivarri provides ongoing user support, troubleshooting, system maintenance and infrastructure management, giving businesses access to experienced IT professionals without maintaining an in-house IT function.

Co-managed IT Support

For organisations with internal IT teams, Tivarri provides additional technical expertise, specialist support and resources. We work alongside existing teams on complex issues, infrastructure management and agreed projects while allowing businesses to retain internal oversight.

IT Support Built Around the Demands of Financial Services

Our IT support services combine proactive management, responsive assistance and specialist expertise to meet the operational, security and regulatory demands of financial services firms.

01.

Helpdesk & User Support

Technical assistance for employees experiencing issues with devices, applications, connectivity, user accounts and access to business systems.

02.

Cloud and Desktop Support

Technical assistance and ongoing support for existing Microsoft 365, Azure, hosted desktop and other agreed cloud and desktop environments.

03.

User and Access Management

Support with user accounts, authentication, permissions and access controls to help organisations manage access to sensitive systems and information.

04.

Infrastructure and Network Support

Technical support and management for servers, networks, connectivity and other essential components of an organisation’s IT environment.

05.

Incident Management and Troubleshooting

Investigation, diagnosis and resolution of technical incidents, including escalation to specialist expertise where required.

06.

Proactive Monitoring and Maintenance

Ongoing monitoring, system updates and maintenance to identify potential issues, maintain performance and reduce avoidable disruption.

Specialist IT Services Beyond Day-to-Day Support

Beyond day-to-day IT support, Tivarri provides specialist services to help financial services businesses strengthen security, improve infrastructure resilience and plan for future technology requirements.

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Data protection

Data is secured at rest and in transit. We enforce lockouts, issue real-time alerts, and use AI to detect and respond to potentially compromised accounts.

Penetration tests

Weekly third-party penetration tests protect client environments, while we handle all patching to keep systems secure without burdening internal IT teams.

Cybersecurity

Tivarri delivers end-to-end encryption, proactive threat detection, and advanced Microsoft E5 security features across all of our desktop solutions.

Application management

Management is centralised via Intune and the Microsoft Company Portal, allowing IT to remotely manage applications across all registered devices.

Bespoke application design

Tivarri specialises in migrating a wide range of business-critical applications, helping to minimise risk, and ensure a seamless transition to your new environment.

Backup & disaster recovery

All solutions include AES 256-bit encrypted backups. Our hosted desktop solutions feature daily full-system backups retained for 30+ days, with extended retention for compliance.

Frequently Asked Questions

IT support for financial services typically includes helpdesk assistance, troubleshooting, incident management, proactive monitoring, system maintenance, infrastructure support and user access management. The precise scope depends on the organisation's IT environment and support requirements.

Yes. Tivarri provides IT support for hedge funds, asset managers, wealth managers, private equity firms and other financial services organisations.

Yes. Our co-managed IT support arrangements allow us to work alongside internal IT teams, providing additional technical expertise and resources for agreed responsibilities.

Proactive monitoring, maintenance, incident management and infrastructure support help organisations maintain reliable systems and reduce avoidable disruption. These activities contribute to wider operational resilience arrangements alongside appropriate security, backup and recovery measures.

Yes. Tivarri provides specialist cybersecurity services, including vulnerability assessments, identity and access management, endpoint protection and cybersecurity awareness training.

Tivarri can work with organisations looking to change their IT support provider. We assess their existing IT environment, support requirements and operational priorities to establish an appropriate support arrangement and plan the transition.

Yes. Tivarri provides outsourced IT support for hedge funds, covering day-to-day technical assistance, incident management, infrastructure monitoring, maintenance and user access management. Our services are tailored to the operational and security requirements of each organisation.

Effective IT support contributes to the technical controls and operational processes that underpin regulatory compliance. Through proactive monitoring, access management, system maintenance and incident response, Tivarri helps regulated financial services firms manage technology risks and support their wider governance and operational resilience objectives.

Yes. Tivarri provides technical support and ongoing management for Microsoft 365, Azure and other agreed cloud environments. Our services help financial services businesses manage user access, troubleshoot technical issues and maintain reliable cloud infrastructure.

Asset management firms typically require reliable helpdesk support, secure access to investment applications, infrastructure management, cybersecurity controls and proactive system maintenance. Tivarri provides specialist IT support to help asset managers maintain secure and dependable technology environments.

Get in touch

At Tivarri, we understand that compliance isn’t just about ticking boxes, it’s about creating IT systems that support your business operations while meeting the standards your regulators, investors, and clients expect. Our experienced team works closely with you to assess your current setup, identify risks, and build a roadmap to a simpler, safer, and fully compliant environment.